PRIVACY POLICY

Effective Date: January 1, 2025

Thank you for visiting spotonmobiledetail.com (the "Website"). Your privacy is important to us. This Privacy Policy (the "Policy") describes the types of information Spot On Mobile Detailing (the "Company", "us", "we", or "our") may collect from you or that you may provide when you visit the Website and the products, features, materials, and services we offer (collectively with the Website, the "Services"). This Policy also describes our policies and procedures for collecting, using, maintaining, protecting, and disclosing that information.

This Policy applies to information we collect on the Website and through your use of the Services generally (including when you register for an account), and through communications between you and the Website (including email, text, and other electronic messages).

This Policy does not apply to information collected by third parties, including any websites, services, and applications that you elect to access through the Services.

Please review this Policy carefully. By accessing or using the Services (or by clicking on "accept" or "agree" to this Policy when prompted), you agree to the terms of this Policy on behalf of yourself or the entity or organization that you represent. If you do not agree to any term in this Policy, you should refrain from further use of our Services.

Changes to Our Privacy Policy.

This Policy was last revised on the date noted at the top of this page. We may update this Policy from time to time. If we make material changes, we will post the updated Policy on this page and notify you of such changes by means of an email to the email address specified in your account, a message on the Services, or through a notice on the Website home page. Your continued use of the Services after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.

Information We Collect.

We receive several types of information about you from various sources, including (A) information and content that you give us; (B) automatically-collected information; and (C) demographic information or other aggregate information. Each is described in detail below.

Information and Content That You Give Us.

We collect personal information that you knowingly choose to disclose. This may include:

Personal Information. Personal information such as your name, address, email address, phone number, and any other information you directly provide us on or through the Services. This includes information you provide when you complete a contact or booking form, or make a request for a quote or service.

Correspondences. Records and copies of your email messages together with your email address and our responses, if you choose to correspond with us through email, and records of your phone number, phone calls with us, and voice messages, if you choose to correspond with us via phone.

Transaction Information. Information about any purchase or transactions made through the Services. This includes payment information, billing, and contact details.

Information We Collect Automatically.

We may use a variety of technologies to collect certain information about your equipment, browsing actions, and patterns whenever you interact with the Services, including activity information, equipment information, and location information. The technologies we use for this automatic data collection may include cookies, web beacons, JavaScripts, entity tags, and HTML5 local storage.

SMS Messaging and Opt-In.

When you opt in to receive SMS text messages from Spot On Mobile Detailing by submitting your phone number through one of our web forms and checking the SMS consent checkbox, you are agreeing to receive text messages at the phone number provided. You may opt in to receive two types of SMS messages:

(1) Transactional messages: appointment reminders, booking confirmations, service arrival notifications, job completion messages, and responses to your inquiries about our detailing services.

(2) Promotional messages (optional, separate consent): seasonal rebooking reminders, special offers, and marketing communications from Spot On Mobile Detailing.

By opting in, you confirm that you are the account holder or have the account holder's permission to opt in using the phone number provided. Message frequency varies. Message and data rates may apply. To opt out at any time, text STOP to any message you receive from us. To request help, text HELP. For additional support, contact us at the information provided at the end of this Policy.

No Sharing of SMS Opt-In Information.

Your SMS opt-in information, including your phone number and consent status, will not be sold, rented, released, shared, or otherwise disclosed to any third parties or affiliates for their own marketing or promotional purposes. The phone numbers and SMS consent collected through our opt-in forms are used solely by Spot On Mobile Detailing to send messages directly to you. This information will not be shared with third parties for any purpose other than delivering the SMS communications you have consented to receive through our authorized messaging service providers, who are contractually obligated to protect your information and use it only to facilitate message delivery on our behalf.

How We Use Your Information.

We may use the information we collect about you in a variety of ways, including:

To provide the Services and its content to you

To respond to comments and questions and provide customer service

To fulfill the purpose for which you provide such information

To communicate with you about your booking, service, or inquiry

To send appointment reminders, service notifications, and follow-up messages

To operate, maintain, improve, and analyze the Services

To detect, prevent, or investigate security breaches, fraud, and other unauthorized activity

To maintain appropriate records for internal administrative purposes

To send promotional communications such as seasonal offers and rebooking reminders, where you have consented

For any other purpose with your consent

How We Share Your Information.

We may disclose aggregated or anonymized information about our users without any restrictions. We will not share your personal information except in the following circumstances:

With service providers who support our operations (such as our SMS messaging platform, payment processing, and website hosting), who are bound by contractual obligations to keep personal information confidential

When required by law or legal process

To protect the rights, property, or safety of the Company, our users, or others

In connection with a sale or transfer of the Company

To fulfill the purpose for which you provide the information, or with your consent

We do not sell your personal information to third parties. We do not share mobile phone numbers or SMS consent data with third parties or affiliates for their own marketing purposes.

Your Choices.

Promotional Communications. If you do not wish to receive promotional SMS messages from Spot On Mobile Detailing, you can opt out at any time by replying STOP to any message you receive, or by contacting us directly at the information below.

Cookies. You may be able to set your browser to reject cookies by adjusting the appropriate settings. Please note that some parts of the Services may become inaccessible if cookies are disabled.

How We Protect Your Information.

We take reasonable precautions to secure your personal information. We have implemented technical, physical, and administrative security measures designed to reduce the risk of loss, misuse, unauthorized access, disclosure, or modification of your information. No system or network can be guaranteed to be 100% secure, and any transmission of personal information is at your own risk.

Accessing and Correcting Your Information.

You may contact us at any time to request access to, correct, or remove any personal information you have provided to us.

Terms of Use.

If you choose to visit the Services, your visit and any dispute over privacy are subject to this Policy and our Terms of Service, including limitations on damages and resolution of disputes, and application of the laws of the Province of British Columbia, Canada.

Contact Us.

We welcome your questions, comments, and concerns about privacy. You can contact us at:

Spot On Mobile Detailing 1679 Lindsay Drive Kelowna, BC V1V 2P7 [email protected] 250-869-9741